FAQs
Eye examinations & eye health
1. Do I need to book an eye test at Eyewear Youwear?
We recommend booking an appointment so we can reserve dedicated time with one of our optometrists and make your visit as seamless as possible. You can book online or contact our Surry Hills practice directly.
Walk-ins are welcome where availability allows, particularly for frame browsing, adjustments and quick enquiries. However, appointments are essential for comprehensive eye examinations, contact lens consultations and more detailed optical advice.
2. What happens during an eye test at Eyewear Youwear?
An eye test at Eyewear Youwear is more than a prescription check. Our optometrists assess how clearly you see, review your visual needs, check the health of your eyes and discuss any symptoms or concerns you may have.
Depending on your individual needs, your appointment may include prescription testing, eye-pressure assessment, retinal imaging, OCT scanning, binocular-vision assessment and discussion of glasses, contact lenses or eye-health management. We tailor the examination to you, whether you are experiencing symptoms, updating an existing prescription or simply having a routine eye-health check.
3. How much does an eye test cost, and can I use Medicare?
The cost of an eye examination depends on the type of appointment, the tests required and whether you are eligible for a Medicare rebate. We will explain any out-of-pocket cost before your appointment wherever possible.
Eligible Medicare card holders may receive a Medicare rebate for clinically necessary optometry consultations. Medicare does not cover the cost of spectacle frames, prescription lenses or contact lenses.
For a quote or to confirm what applies to your appointment, please contact our team before booking.
4. Can I claim through my private health fund?
Yes. We offer HICAPS for instant health fund claims, making it simple to access your rebate immediately and reduce out-of-pocket costs for your spectacle lenses, frames and/or contact lenses.
5. How often should I have my eyes tested?
Most adults should have an eye examination every one to two years, even if their vision seems stable. Some eye conditions can develop gradually and may not cause noticeable symptoms early on.
Your optometrist may recommend more frequent reviews if you have diabetes, glaucoma risk, high myopia, a family history of eye disease, dry eye symptoms, contact lenses, sudden changes in vision or another eye-health concern. Children, people over 65 and anyone with new visual symptoms may also need examinations at different intervals.
If you notice sudden vision loss, flashes, a sudden increase in floaters, significant eye pain, marked redness or a curtain-like shadow in your vision, seek urgent eye-care or medical advice rather than waiting for a routine appointment.
6. Do you offer OCT eye scans?
Yes, we use OCT imaging as part of our eye-health assessment. OCT, or optical coherence tomography, is a non-invasive scan that provides detailed cross-sectional images of structures of the eye, including the retina and optic nerve.
It can be useful when monitoring or investigating certain eye-health concerns, including glaucoma risk, macular changes and some retinal conditions.
7. Can I book an appointment for dry eyes, eye strain or screen-related discomfort?
Yes. If you are experiencing dry, irritated, watery, tired or uncomfortable eyes, or symptoms that become worse with screens, air conditioning, contact lenses or long workdays, book an eye examination and let us know your concerns when making the appointment.
Our optometrists can assess potential causes of your symptoms, review your visual environment and recommend an appropriate management plan. Treatment is individual and may include changes to your eyewear or contact lenses, eyelid care, lubricants, workplace or screen habits, or referral when needed.
8. Do you provide children’s eye tests?
Yes. Children’s vision is important for learning, reading, sport and everyday confidence. A child may benefit from an eye examination if they squint, sit very close to screens, complain of headaches, lose their place while reading, avoid near work or if teachers or family have noticed visual concerns.
A school screening is not a substitute for a comprehensive eye examination. We assess vision, prescription, eye coordination and eye health in an age-appropriate way and discuss the result clearly with parents or carers.
Designer eyewear & lenses
9. What designer eyewear brands do you stock?
Eyewear Youwear curates independent, design-led and luxury eyewear from brands chosen for their craftsmanship, fit, materials and distinctive point of view. Our collection includes Moscot, Ahlem, Matsuda, Jacques Marie-Mage, AKONI and Blake Kuwahara, alongside other carefully selected makers.
Our range changes regularly as new collections arrive, and certain limited pieces may sell through quickly. If you are looking for a particular model, colour or brand, contact us before visiting and we can let you know what is currently available.
10. Can you help me choose glasses that suit my face shape and style?
Absolutely. Choosing eyewear is personal: the best frame is not simply about face shape, but also proportion, fit, colouring, lifestyle, prescription requirements and how you want to feel wearing it.
Our team provides a relaxed, considered styling experience and will help you explore shapes, colours and materials across our curated collection. We will also consider practical details such as bridge fit, temple comfort, lens thickness, progressive-lens suitability and how the frame works with your everyday wardrobe.
11. Can I bring in my own prescription to have glasses made?
Yes. You are welcome to bring a current prescription from another optometrist or ophthalmologist, and our dispensing team can help you select suitable frames and lenses.
For the best visual result, we may need to check that your prescription is current and discuss your work, driving, screen and lifestyle needs before recommending lenses. If your prescription is older, your vision has changed or you have eye-health concerns, we may recommend a comprehensive eye examination before proceeding.
12. Can you put new lenses into my existing frames?
We may be able to reglaze selected frames, depending on their condition, construction, age and suitability for your prescription. We will inspect the frame in person before confirming whether it can be safely fitted with new lenses.
Please note that all frames carry some risk during lens fitting, especially older, fragile, rimless or highly curved designs. If your existing frame is not suitable, we can help you find a new frame that gives you the look, comfort and lens performance you need.
13. What types of prescription lenses do you offer?
We offer prescription lens options tailored to how you use your eyes each day. These may include single-vision lenses, multifocal or progressive lenses, occupational or computer lenses, sunglasses, photochromic lenses and lenses with anti-reflective, scratch-resistant or other protective coatings.
The right lens is not always the most expensive lens, it is the one that best suits your prescription, frame choice, work, driving, screen use and lifestyle. We will explain the options clearly and recommend a lens design that fits your needs.
14. Do you fit contact lenses and offer contact-lens reviews?
Yes. We provide contact lens consultations, fittings and ongoing reviews for new and existing wearers. A contact lens prescription is different from a glasses prescription because lens fit, eye health, vision and comfort all need to be assessed on the eye.
We can discuss daily, fortnightly, monthly, multifocal, toric and other contact-lens options where suitable. If you are new to contact lenses, we will guide you through lens handling, hygiene and wear instructions so that you feel confident using them safely.
15. Can I reorder my contact lenses online?
If you have a current contact lens prescription and have previously been fitted or supplied by Eyewear Youwear, you may be able to reorder your usual lenses online or through our practice.
For safety and optimal comfort, contact lens prescriptions need regular review. If your prescription has expired, your lenses are no longer comfortable or your vision has changed, please book a contact lens review before reordering.
Appointments, orders & visiting us
16. How long will my glasses take to be ready?
Lead times vary according to the frame, lens type, prescription complexity and whether your lenses require customisation or special treatments. Once we have confirmed your order, we will give you an estimated collection date.
Some straightforward prescriptions may be completed more quickly, while multifocal, high-prescription, custom-tinted or specialised lenses can take longer. We will contact you when your glasses are ready for collection and fitting.
17. Do you offer adjustments and aftercare for glasses?
Yes. Proper adjustment makes a significant difference to comfort, vision and how well your eyewear sits on your face. We provide fitting and aftercare support for eyewear purchased from Eyewear Youwear, including adjustments where appropriate.
If your glasses are slipping, sitting unevenly, pinching, causing pressure marks or not feeling quite right, bring them into the practice so we can assess the fit. Regular professional adjustments can help extend the comfort and life of your eyewear.
18. What is your returns, exchanges and warranty policy?
Our policy for returns, exchanges, repairs and warranty matters depends on the product, the nature of the issue and your consumer-law rights. For complete details, please see our Shipping, Delivery & Returns policy or speak with our team before placing your order.
Prescription lenses and customised eyewear are made specifically for you, so change-of-mind returns may be limited. However, we are committed to working with you if there is a product fault, a manufacturing issue or a concern with your order.
19. Do you offer click and collect, shipping or international delivery?
Yes. Click and collect is available from our Surry Hills practice. Shipping options, delivery timeframes and applicable charges are outlined at checkout and in our Shipping, Delivery & Returns policy.
For prescription eyewear, we may recommend collection in store where possible so we can check the fit, make any final adjustments and ensure you are comfortable with your new glasses.
20. Where is Eyewear Youwear located, and what are your opening hours?
Eyewear Youwear is located at: Shop 5, 285A Crown Street, Surry Hills NSW 2010.
Our current opening hours are: Monday-Friday 9.30am-5.30pm, Saturday 10.00am-4.00pm, Sunday Closed.
For appointments, availability and enquiries, please visit our Contact page or call the practice directly.